Accelerating Agent Success- Deborah Lofthouse, Customer Relations & Operations Manager at EweMove

Who?

EweMove is a national Residential Sales and Letting Agent, with over 170 branches across the UK and was voted ‘UK’s Most Trusted Agent’ from 2015 to 2022. We spoke with Customer Relations & Operations Manager, Deborah Lofthouse to understand how iamproperty has supported her and her team in streamlining processes and staying compliant.

Why iamproperty?

“The effect that iamproperty’s solutions have on the EweMove franchise is that it provides the team with a holistic one-stop shop.”

“They use the CRM solution which is integrated with iamproperty’s movebutler platform and also use iamsold to sell properties. Having everything integrated together means the team doesn’t have to log on to multiple different platforms in order to do their day-to-day job, allowing them to work smarter and faster.”

“iamproperty’s solutions also support us by allowing sellers to upload their documentation to the movebutler platform, meaning they do not need to send their important documents over to a third party, which helps us stay compliant with our data protection services.”

Over to you

“My working relationship with the iamproperty team has been fantastic; they are supportive and the relationship is very collaborative. The team are always willing to take on board my feedback and I think in the long term, the benefit of CRM will be that it will be a one stop shop for a lot of the things that our franchise network needs to do.

“We already work with a number of solutions that integrate into iamproperty CRM, but there are other integrations, such as Tenant Shop and referencing providers, that can also be integrated. This will put everything in one place and make everyone’s life so much easier in the long term.”