movebutler Consumer Terms of Use & Privacy Policy
Please read these terms and conditions carefully before using the site.
These terms tell you the rules for using the movebutler platform accessible via my.iamproperty.com
Who we are and how to contact us?
movebutler is a platform operated by Intelligent Services Group Limited (We). We are registered in England and Wales under company number 08145257 and have our registered office at Floor 6 Arden House, Regent Centre, Gosforth, Newcastle upon Tyne, NE3 3LU. Our VAT number is 319 1600 25. To contact us, please email enquiries@iamproperty.com
movebutler is a platform which enables you a) to track the progress of services provided by third parties to you, and b) access information in relation to third parties who are willing to provide certain services to you. You will have a separate contract with each of those parties for the services they provide to you. The services which we provide through movebutler are limited to accessing, and in some cases, inputting, information in relation to the sale and/or purchase of your property. In some cases, we will provide information about you to third parties to allow them to provide services to you, and this is dealt with in our Privacy Policy below.
By using movebutler you accept these terms
By using movebutler, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use movebutler. We recommend that you print a copy of these terms for future reference.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use movebutler, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to movebutler
We may update and change the movebutler platform from time to time to reflect changes to our services, our users’ needs and our business priorities.
We may suspend or withdraw our site
movebutler is made available free of charge.
We do not guarantee that the movebutler platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this Agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
movebutler is only for UK transactions
The movebutler platform is directed for users selling or buying property in the United Kingdom. We do not represent that content available on or through movebutler is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@iamproperty.com
How you may use material on movebutler
We are the owner or the licensee of all intellectual property rights in the movebutler platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from the movebutler platform for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on movebutler must always be acknowledged. You must not use any part of the content on movebutler for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of movebutler in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this site
The content on movebutler is provided for general information only. It is not intended to amount to advice on which you should rely. You will have contracts with providers of third party services in relation to your property sale and/or purchase upon which you will be able to rely for the provision of their services.
The inclusion of information about or links to third party providers and their products or services on the movebutler platform does not amount to a recommendation or confirmation that those third parties or their products or services will meet your needs and requirements and you are responsible for the choice of provider and product, or service selected. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the movebutler platform alone.
Although we make reasonable efforts to update the information on movebutler, we make no representations, warranties or guarantees, whether express or implied, that the content on movebutler is accurate, complete or up to date.
We are not responsible for content uploaded by third parties
Where movebutler contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
Third party-generated content is not approved by us
movebutler may include information and materials uploaded by other users of the site, including by third party service providers. This information and these materials have not been verified or approved by us.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that we only provide movebutler for domestic and private use. You agree not to use movebutler for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not responsible for viruses and you must not introduce them
We do not guarantee that movebutler will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access movebutler. You should use your own virus protection software.
You must not misuse movebutler by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to movebutler, the server on which movebutler is stored or any server, computer or database connected to movebutler.
You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use movebutler will cease immediately.
Rules about linking to movebutler
You may link to the movebutler home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to movebutler in any website that is not owned by you. movebutler must not be framed on any other site, nor may you create a link to any part of movebutler other than the home page. We reserve the right to withdraw linking permission without notice.
Which country’s laws apply to any disputes?
Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Privacy Policy
This privacy policy aims to give you information on how we collect and process your personal data through your use of movebutler, including any data you may provide through movebutler through account with us.
Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
1. Important information and who we are
How we will use your personal information
movebutler is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. Controller
Intelligent Services Group Limited is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).
This privacy policy is issued on behalf of the Intelligent Services Group, so when we mention Intelligent Services Group, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Intelligent Services Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Intelligent Services Group is the controller and responsible for this website.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below. Contact details
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
Email address: dpo@iamproperty.com
Postal address: iamproperty, Floor 6 Arden House, Regent Centre, Gosforth, Newcastle upon Tyne, NE3 3LU
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender (as defined by Her Majesty’s Passport Office (HMPO)
- Contact Data includes address, email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
Special Categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
3. How is your personal data collected
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity and Contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- Create an account on our website;
- Subscribe to our service or publications;
- Request marketing to be sent to you;
- Enter a competition, promotion or survey; or
- Give us feedback or contact us.
Automated technologies or interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Please see our cookie policy for further details.
Third parties or publicly available sources
We will receive personal data about you from various third parties and public sources as set out below.
Technical Data from the following parties:
- Analytics providers such as Google based outside the UK
- Advertising networks based inside the UK; and
- Search information providers such as Credas Technologies Limited based inside the UK
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract, we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
See the glossary to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
| To register you as a new vendor or purchaser |
|
|
To manage our relationship with you which will include:
|
|
|
| To enable you to partake in a prize draw, competition or complete a survey |
|
|
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
|
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
|
|
| To use data analytics to improve our website, products/services, marketing, user relationships and experiences |
|
|
| To make suggestions and recommendations to you about goods or services that may be of interest to you |
|
|
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
Third-party marketing
We will obtain your express consent before we share your personal data with any third party for marketing purposes.
Opting out
Where you opt in to receiving marketing communications, you can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosure of your personal data
We may share your personal data with the parties set out below.
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Specific Third Parties as set out in the Third Parties.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors. Where this is the case, we will minimise data accessible as much as possible to only what is needed.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
If you wish to exercise any of the rights set out above, please contact us.
No fee required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may refuse a request where it is deemed unfounded, repetitive or manifestly excessive. You have the right to complain to the Information Commissioners Office if you are unhappy with the explanation provided.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one calendar month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Glossary
Lawful basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Third Parties
Internal Third Parties
Other companies in the Intelligent Services Group [acting as joint controllers or processors] and who are based in the United Kingdom] and provide IT and system administration services and undertake leadership reporting.
External Third Parties
- Service providers [acting as processors] based within the United Kingdom who provide IT and system administration services].
- Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide [consultancy, banking, legal, insurance and accounting services].
- HM Revenue & Customs, regulators, and other authorities [acting as processors or joint controllers] based in the United Kingdom, who require reporting of processing activities in certain circumstances.
- Credas Technologies Ltd based in the United Kingdom [acting as processors] for the purpose of identification verification of clients.
- Embrace Financial Service Limited, based in the United Kingdom [acting as processors or joint controllers] for the purposes of advising on and arranging regulated mortgages, insurance, and protection.
- Mortgage Gym Limited, based in the United Kingdom (acting as processors] for the purpose of providing a white labelled online mortgage eligibility calculator
- Connells Survey & Valuation Limited based in the United Kingdom (acting as processors] for the purpose of providing survey and valuation services.
Cookie Policy
A cookie is a text file containing small pieces of data unique to your device. These allow us to identify your device and respond to you as an individual, whilst you use our website. We use cookies in the following scenarios:
Personalisation
We may tailor your experience of our website, based on your previous usage or preferences that have been set for or by you.
- These will be cookies from ourselves.
- These are not required for the critical operation of our website.
Session Management
If you login to a restricted area of our website, we will use cookies so that we know who is logged in and to prevent you from having to login again within a short period of time.
In some instances, we may associate your previous usage of our website, with your user account, so that we can better tailor our service and website to you.
- These will be cookies from ourselves.
- These are required for the critical operation of our website, but only once you have logged in.
Website Functionality
In some instances, functionality on our website, may require cookies to be placed on your device in order to work correctly. This may include (but is not limited to) functionality such as making payments, viewing videos, or sharing content on social media.
- These will sometimes, but not always, be cookies from third parties.
- In some instances, these are required for the critical operation of our website.
- Where they are not, we will use the criteria outlined in the Your Cookie Preferences section, to decide whether to show or hide content, and/or remove functionality.
Site Usage
We may track and analyse your usage of the website in order to understand content that is of interest to customers or provide more relevant content in the future. Data that is provided to use as part of analytics cookies may include (but is not limited to) your IP address, and information about your browser, device, location, demographic, and interests.
- These will be cookies from a third party, as we use a third-party tool to carry out this analysis.
- The third-party tool removes personally identifiable information, as soon as possible, before analysis.
- These are not required for the critical operation of our website.
Website Performance
We regularly monitor the performance of our website, so that we can identify problems and fix them as quickly as possible. In order to do this, we collect information about your browser, device, location, and (if you’re logged in) some of your account details, so that we can quickly replicate and respond to these issues.
- These will be cookies from a third party, as we use a third-party tool to carry out this monitoring.
- These are required for the critical operation of our website.
Website Enhancement
We want to provide the best possible experience when you use our website. In order to do so, on occasion, we may use third party software, to anonymously collect information relating to your interactions with our website. This allows us to make informed decisions on improvements to our website, products, and services.
- These will be cookies from a third party, as we use a third-party tool to review your interactions.
- These are not required for the critical operation of our website.
Your Cookie Preferences
Where we use cookies, we will not automatically place them onto your device, unless:
- You have explicitly agreed to the use of cookies; or
- The cookies are required for the critical operation of the website (see How we use cookies); or
- You are not personally identifiable at point of data usage by us.
If a cookie does not satisfy the criteria above, we will advise you that there is content or functionality that has been redacted, however, you may be unable to use that area of the website fully.
You can usually delete cookies from your device at any time. See your browser settings for this.