How Stephenson Browne drives exceptional ROI with the iamproperty Marketing Toolkit
Craig Whitney, Director at Stephenson Browne Estate Agents has seen remarkable success using the iamproperty Marketing Toolkit.
With Online Viewings, you can create unique URL links for properties, which can then, at the click of a button, be added to your website, as an online booking form.
Potential buyers and tenants can self-serve and book appointments at their own convenience, no matter the time of the day. Giving them a fantastic client experience and meaning you’ll never miss an opportunity to get that viewing booked.
With the addition of customisable qualifying questions, you can pre-qualify their requirements to help identify if the property is right for them, and if there may be others that would be suitable.
Being there for a potential client outside of normal working hours may be key to winning new business. Online valuation forms can be quickly and easily added to your website. So, you can offer potential vendors the opportunity to book a valuation appointment directly. And, with the addition of your own unique qualifying questions you can make sure you have the key information you need before the appointment.
The online forms are linked to your calendar, so you can pre-set your booking slots that work with you and your team’s diaries. And you can set different slots for different types of appointment, so you can quickly and easily assign the right appointments to the right member of staff.
Then when booking a viewing or valuation, they will be presented as options to the prospective vendor, buyer or tenant, so they can pick the day and time that is best for them. And if there isn’t a slot that’s right for them, they can request a call back.
Once submitted the booking will drop straight into your calendar for you to confirm. All the important details are available from within the calendar booking so you have easy access to everything you need on the day of the appointment.
With the addition of automated viewing feedback, you can effortlessly collect, amend and send feedback to the vendor or landlord. Removing countless calls and emails from your daily to-do list.
Online bookings allows a customer to satisfy their query, when they want to do it, at the first time of enquiring, which are critical components of excellence. Firstly, it delivers the highest level of customer experience, and secondly, it allows busy agents to stay focused on value-added tasks, not admin. A win-win all round.
Nick Neill, Managing Director, Ewemove
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Craig Whitney, Director at Stephenson Browne Estate Agents has seen remarkable success using the iamproperty Marketing Toolkit.
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